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Maastricht UAC – Engineering Division

THE MAASTRICHT UPPER AREA CONTROL CENTRE (UAC)

The Maastricht Upper Area Control Centre (UAC) is part of the EUROCONTROL Agency and is tasked with the provision of air traffic control (ATC) services to civil air traffic in the upper airspace over Belgium, Luxembourg, the Netherlands and the north-western part of Germany. Within the Maastricht UAC, the Engineering Division is a large unit comprising some 140 members of staff who are responsible for providing a cost-effective and timely support service to maintain the high-level operational availability of all the technical systems. The Division consists of a number of sections and teams. One of which is the Hardware Support Services team (HSS). In this team there is a need for a documentation specialist.

JOB RESPONSIBILITIES

The successful candidate will be responsible for:
• producing and maintaining technical documentation, in line with the requirements of the ISO 9000:2000 based Engineering Quality Management System (EQM) on: workplaces for air traffic controllers; IT infrastructure and lay-out of equipment and operation rooms; cabling in cabinets and between cabinets; hardware assets and their location; 1st and 2nd line maintenance procedures;
• contributing to the development of an information system delivering performance indicators for hardware interventions, energy utilization, Reliability-Maintainability-Availability (RMA) figures of hardware components and spare parts;
• assisting with the development and the maintenance of the team documentation and its archiving process;
• ensuring that the documentation is controlled in accordance with documentation life-cycle, change management and configuration management processes;
• liaising with hardware engineers in order to agree on the delivery of system specific technical documentation;
• assisting other teams with their documentation management and with documentation production;
• providing on-the-job training and coaching team members for their development of the necessary competence levels in preparing high quality documentation and in-line with the EQM requirements.

REQUIRED PROFILE

• Bachelor degree in computer science or equivalent professional experience.
• At least 3 years of professional experience in a relevant domain.
• Proven experience with ISO 9000:2000 based Quality Management Systems.
• Solid experience with documentation tools MS Office-Visio-Project. Knowledge of Solidworks would be an advantage.
• Ability to document complex technical matters in a methodical and consistent manner.
• Excellent oral and written communication skills.
• Team player with a customer oriented approach.
• Ability to work in an international environment.
• The working languages of the Agency are English and French. For this particular post, candidates must have an excellent command of English. Knowledge of Dutch would be an advantage.

APPLICATIONS

• Applications will be accepted from nationals of EUROCONTROL Member States only. Agency staff subject to the Staff Regulations governing officials, the General Conditions of Employment governing servants at the Maastricht Upper Area Control Centre, or the Conditions of Employment of Contract Staff are considered internal candidates. At the closing date of the notice of competition, internal candidates must have completed their probationary period.

ADDITIONAL INFORMATION

• An initial selection will be made by a Selection Committee on the basis of the candidates’ qualifications and experience. Thereafter, those candidates considered suitable may be invited to assessment and interviews.
• The selected candidate will be offered a contract of three years. The contract may be renewed once for a fixed period of not more than three years. Before being confirmed in his/her post, the selected candidate will have to complete a probationary period of 9 months.
• The contract will be governed by the provisions of the “Conditions of Employment of Contract Staff at EUROCONTROL”. The generic post is: Assistant.
• This notice may be used for the recruitment of similar posts, for a period of one year following the establishment of the reserve list.
• This competition is published on 05/05/2010, the closing date is 02/06/2010.

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